Client Testimonials

Testimonials

“I would highly recommend her because she is definitely the best!”

Over the years, I’ve known many real estate agents. So, when it was time for me to sell my townhome, I did a great deal of research and search for the right professional to handle such an important transaction. Having spent years in the education field, I had a sense of picking the right realtor: Janet Souza of Sereno in Los Gatos. I was extremely impressed with her many skills. 1. Communication skills (writing and speaking). 2. Strong listening skills. 3. Pleasant personality (never impatient even with my many questions). 4. Very comprehensive, thorough and knowledgeable. 5. Strong marketing skills. 6. Strong negotiation skills. 7. She was considerate (always returned emails and phone calls promptly). 8. Her sense of humor made the whole selling process less stressful. 9. She had the patience to guide me from start to finish. 10. She was kind and hardworking (even after closing, she fixed problems that were not her responsibility). So, with the above attributes, it was no surprise that my townhouse was sold fast – in 10 days, and for above the asking price. I was confident in Janet as an agent because she was confident in her abilities. I would highly recommend her because she is definitely the best!

June C.

“Janet walked me through the whole process!”

Janet walked me through the whole process! She helped me find a good bank to work with on getting the mortgage. She walked me through the paperwork ahead of time so that when I sold the old condo and bought the new one I had a clue what I was doing. She recommended open houses to get me rolling on figuring out what I wanted and worked within my budget to find the home that fit ME! And if you’re lucky you might get to experience the homemade cookies!

Kathy E.

“Her passion and professionalism set her apart…”

“I was looking for a new home and did not quite feel comfortable with a few agents I had contacted, until I spoke with Janet. Her passion and professionalism set her apart and my decision to work with her was clear. She was very responsive and honest with her views when showing us potential homes. I also believe her experience with negotiating offers helped secure the home I was interested in. Overall, it was a pleasure working with her.”

Badri R.

“I have never met a more professional, talented and thorough realtor in my life!”

Janet was the realtor who sold my mother’s townhouse in Saratoga, CA. I have never met a more professional, talented and thorough realtor in my life! And I’ve had my share of experience with realtors! My mother is elderly and has some unique and challenging needs. Yet, Janet was always cheerful, professional and was able to balance being thorough in accomplishing what was needed in selling her townhouse with the flexibility required to accommodate my mother’s (unique) situation. Selling a house and moving is extremely difficult and stressful for anyone of any age, but especially for the elderly. Yet, Janet was able to seamlessly sell her townhouse in well under the average time it takes to sell such a place. Moreover, and this is what I found to be the most impressive: Janet not only sold my mother’s town-house within such a small march of days, but she also paid exquisite attention to the details of helping my mother vacate it by helping to find the right movers, packers, handymen and communicated with the realtors and escrow officers that are based to where my mother was moving (Southern CA). In other words, Janet coordinated the entire move – not only the move out of Saratoga, but also, the move to Southern CA. And because of my mother’s age, there is always the issue of making sure that the new home is placed in a trust. Janet also communicated with my mother’s attorney to make sure that the legalities were completed. I give Janet my highest praise and recommendation as a realtor.

Michael C.

“We can’t speak highly enough of our experience with Janet Souza”

We can’t speak highly enough of our experience with Janet Souza. She is honest and hands-on, she really helped to take the pressure off of us. We never felt force to make an offer and when we finally found the “one” she met us late in the evening to show us place so we can decide to put an offer or not. Once our offer got accepted, Janet walked us through every step of negotiations, inspection, loan process. We had to get a loan within 25 days and our lender told us he wouldn’t be able to finance in 25 days; Janet recommended direct lender bank and helped us to get best rate and processed and funded loan within 25 days :). Janet is extremely well organized, she knows all of the tips and tricks. We would definitely recommend Janet to anyone looking for a smart, friendly, hard-working, knowledgeable realtor to buy or sell a home.

Ketan S.

“Janet is a remarkable real estate agent”

“Janet is a remarkable real estate agent. I was in a divorce situation as well as dealing with substantial medical issues. Timing of the purchase was critical since I was using the proceeds of the sale of one house for the purchase of my new house. She worked well with the realtor who was handling the sale of the larger home. She went above and beyond when I didn’t have the strength to go to a few of the open houses; she went to the houses and filmed walk throughs for me to evaluate from my home. She lined up and participated in the inspections. She listened to what my budget concerns were and found houses in safe neighborhoods that fit my price range. Once the sale was complete she kept in contact with me to offer help with any follow up issues. I made a new friend, and I would gladly work with Janet in the future.”

Maureen L.

“You truly can’t do better than by going with Janet Souza”

“If you’re looking for a real estate agent in the Bay Area then you already know how crazy a market it is. Janet Souza worked a miracle for us and we were able to buy a home in a market that seemed impossible. As prices kept going up, we got increasingly discouraged to the point where we had basically given up the search. Janet, however, never gave up and kept sending us homes to look at and encouraging us that something would come through eventually. She’s been willing to do anything and everything to help us and she genuinely feels like our friend now more than just our agent. Maybe the most telling thing about her is that she seemed as joyful about our good outcome as we were – it’s clear that she has a vested interest in her clients. I honestly feel like we wouldn’t have gotten our home if we had had a lesser agent. She knows the market backward and forward, she’s extremely well organized, she knows all of the tips and tricks, and she has the perfect touch when the going gets tough. You truly can’t do better than by going with Janet Souza!”

Jason P.

“We cannot recommend her highly enough!”

“Janet has been PHENOMENAL throughout our condo purchasing process and we cannot recommend her highly enough! She has the patience of an angel, given that we are two goofs who know nothing about buying a home, and she walked us through every single step of the process. Janet was always available by phone, email, or text, answered every question we had, and gave us honest feedback when we needed it. She’s also genuine, not a “phony realtor with a plastic smile,” and we always knew she had our best interests at heart. Our purchase had some complications before, during, and after close of escrow, and she always went to bat for us and got us through any rough patches. Her experience was evident and her care for us as clients gave us the assurance that all would be well. We are happy in our new home, and we know that we can still call on Janet should any troubles arise. Thank you, Janet!”

Ricardo A.

“I would recommend her to everyone I know!”

“Our experience with Janet was just mind blowing. Janet is an excellent real estate agent who neatly organized throughout every step of the way to get the deals closed. She foresee most of the problematic issues, and her proactiveness helps to prevent and solve the issues instantly! She is also kind and we loved her as our friend. I would recommend her to everyone I know.”

Ken L.

“She is the best realtor ever.”

“She is the best realtor ever . We are glad we found her. She helped us to make the Best decision regarding our home purchase. At that difficult market she negotiated for us and get the offer accepted. Even after we moved in she helped all our questions patiently. She also help us to getting connected to all the tradesmen to do the necessary. She helped us to learn about house purchase process step by step because we were 1st time home buyers. We will recommend her for anybody who is looking to buy a house.
Ps: we love her cookies and other goodies too.
Thanks Janet for everything”

Pallabi B.

“I definitely recommend Janet Souza for anyone interested in selling their home.”

“I am so happy I chose Janet Souza to be my realtor to sell my home. She went above and beyond from the first day I signed on with her until the very end.  I particularly liked the way she was so reliable, thorough and extremely efficient with her time. Most importantly, she was successful in getting me the BEST sale price for my home. I am so pleased!!  I definitely recommend Janet Souza for anyone interested in selling their home.”

Juliet S.

“Janet truly understands the real estate business.”

“Janet Souza is an awesome realtor! She is very sharp and was persistent and thorough during our home search and eventual purchase. She is truly committed to providing her clients with a positive experience during a long and stressful process and we couldn’t be more appreciative of her efforts and friendly demeanor. Janet truly understands the real estate business and the local market and we felt confident in our home purchase with her support and expertise. We would definitely recommend Janet to anyone looking for a smart, friendly, hard-working, knowledgeable realtor to buy or sell a home.”

Jacqueline K.

“Janet really knows what she’s doing.”

“Janet was amazing.  We needed so much help when considering selling our condo, and Janet was so patient and so helpful getting us and the place ready to sell.  She really knows what she is doing.  She helped make the place look fabulous for its listing and it paid off: we had offer right away and it sold in six days! For FULL asking price!”

Bob S.

“… I couldn’t have picked a better agent than Janet.”

“When I decided to sell my investment condo property, I couldn’t have picked a better agent than Janet. Her dealing with and coordinating the many people who remodeled and staged my place was perfection. Her overall project managing was top notch, too. What a find to have such a professional sell my condo and in record time at full price and multiple offers in less than a week.”

Elliot S.

“Thank you again for your wisdom and kindness!”

“I cannot express enough my gratitude to Janet for consulting and advising me in my rental property. Thank you again for your wisdom and kindness!”

Denie A.

“I would highly recommend working with Janet Souza!”

“I’ve worked with Janet Souza for many years. She is not only very bright, thorough and honest, she’s also consistent with a positive and pleasant attitude. I would highly recommend working with Janet Souza!”

Juliet P.